Privacy Policy

1. Information We Collect

When you visit the NiyiH website or place an order for our pregnancy & maternity pillows, we collect certain information to provide a smooth shopping experience:

• Personal Identification Data: Your name, email address, shipping address, billing address, and contact phone number.
• Order & Payment Details: Transaction records, purchased items, and payment status (payment card details are securely processed directly by Shopify Payments or PayPal and are never stored on our servers).
• Device & Analytics Data: IP address, browser type, device type, operating system, and website browsing patterns via secure cookies.

2. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• To fulfill, ship, and deliver your orders accurately to your address.
• To send you order updates, tracking information, and customer support responses.
• To manage our 30-night risk-free trial guarantee and process authorized returns or refunds.
• To send gentle sleep tips and exclusive offers (only if you opt-in to the NiyiH Family email newsletter).

3. Sharing of Information

We only share your information with trusted third-party service providers necessary to operate our store:

• Payment Processors: Shopify Payments, PayPal, Apple Pay, Shop Pay.
• Shipping Carriers: USPS, UPS, FedEx, or DHL for order fulfillment.
• Analytics & Support Services: Shopify analytics tools to improve website performance.

4. Your Data Rights

You have the right to access, update, or request the complete deletion of your personal information at any time. To exercise your privacy rights, please contact our privacy compliance team at shopniyih@gmail.com.